Customer Experience, Customer Service Week 2015

Heroes on Headsets: Suzanne Nyawanda #CSWeek2015

6 Oct , 2015  

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When you make that call, send that tweet or visit that branch, there is always someone on the receiving end. That person is there to offer you a product or service, respond to your inquiries or help your solve a problem. As they do what they do best, their objective is to ensure that at the end of the day, you’re wowed and delighted. We approached some of the “heroes on headsets” at Chase Bank so that they can tell us a little something about what they do every day #CSWeek2015.

Susanne Nyawada, Customer Service, CSWeek2015

Q1. What’s your name?

Suzanne Nyawanda.

Q2. What’s your role in Customer Experience?

I’m a Channels Experience Officer, handling the queries that come in via our Social Media channels.

Q3. What do you love about being a part of the Customer Experience team?

I really enjoy being of help, lending a hand must be one of the best feelings ever.

Q4. What has being part of the Customer Experience Team taught you so far?

Customer Experience has taught me that patience and honesty are very important virtues, nobody likes being lied to.

Q5. What’s your favorite superhero character, why?

Batman! Because he is the world’s greatest detective amongst many other reasons.

Q6. Send a shout out to one of your favorite customers?

S/O to @adieprestone

Q7. From a personal level, what more do you think can be done to improve the experience a customer has with a brand so that they can be left wow’ed and delighted?

Our clients will be able to get a better experience when we always provide solutions to them.

For more information, Call: 0730 175 000, 0709 800 000 | Whatsapp: 0773 758 196 | Tweet: @ChaseBankKenya | Facebook: Chase Bank Kenya | Email:

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