Sheila Sanau, Customer Service, CSWeek2015

Customer Experience, Customer Service Week 2015

Heroes on Headsets: Sheila Sanau #CSWeek2015

6 Oct , 2015  

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When you make that call, send that tweet or visit that branch, there is always someone on the receiving end. That person is there to offer you a product or service, respond to your inquiries or help your solve a problem. As they do what they do best, their objective is to ensure that as the customer, at the end of the day, you’re wowed and delighted. We approached some of the “heroes on headsets” at Chase Bank so that they can tell us a little something about what they do every day #CSWeek2015.

Sheila Sanau, Customer Service, CSWeek2015

Q1. What’s your name?

Sheila Sanau

Q2. What’s your role in Customer Experience?

Social Media Channels Officer

Q3. What do you love about being a part of the Customer Experience team?

The feeling of appreciation received from clients when you sort them out. It always makes my day.

Q4. What has being part of the Customer Experience Team taught you so far?​​

It has taught me the importance of team work.

Q5. What’s your favorite superhero character, why?

Batman, cuz he’s hella cool … lol.

Q6. Send a shout out to one of your favorite customers?

@gbabyz – Allan Gogo

Q7. From a personal level, what more do you think can be done to improve the experience a customer has with a brand so that they can be left wow’ed and delighted?

Sweating the small stuff. For example if a client is calling in regards to his account balance and you notice a discrepancy in the account like an incorrectly captured email, make sure to point it out to the client and advise accordingly.

For more information, Call: 0730 175 000, 0709 800 000 | Whatsapp: 0773 758 196 | Tweet: @ChaseBankKenya | Facebook: Chase Bank Kenya | Email:

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Always sharing stupendous tidbits. Lifestyle blogger. Sucker for content that builds. Aiming to inspire, impact or influence someone.

2 Responses

  1. Henry Korir says:

    Recently visited Kericho branch, but everybody in the help desk was very busy and it took me quite a long time to be attended, however was served well finally. Increase personnel in the customer inquiry desk please.

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