When you make that call, send that tweet or visit that branch, there is always someone on the receiving end. That person is there to offer you a product or service, respond to your inquiries or help your solve a problem. As they do what they do best, their objective is to ensure that as the customer, at the end of the day, you’re wowed and delighted. We approached some of the “heroes on headsets” at Chase Bank so that they can tell us a little something about what they do every day #CSWeek2015.
Q1. What’s your name?
Q2. What’s your role in Customer Experience?
Social Media Channels Officer
Q3. What do you love about being a part of the Customer Experience team?
The feeling of appreciation received from clients when you sort them out. It always makes my day.
Q4. What has being part of the Customer Experience Team taught you so far?
It has taught me the importance of team work.
Q5. What’s your favorite superhero character, why?
Batman, cuz he’s hella cool … lol.
Q6. Send a shout out to one of your favorite customers?
@gbabyz – Allan Gogo
Q7. From a personal level, what more do you think can be done to improve the experience a customer has with a brand so that they can be left wow’ed and delighted?
Sweating the small stuff. For example if a client is calling in regards to his account balance and you notice a discrepancy in the account like an incorrectly captured email, make sure to point it out to the client and advise accordingly.