Customer Experience, Customer Service Week 2015

Heroes on Headsets: Faith Mutua #CSWeek2015

9 Oct , 2015  

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When you make that call, send that tweet or visit that branch, there is always someone on the receiving end. That person is there to offer you a product or service, respond to your inquiries or help your solve a problem. As they do what they do best, their objective is to ensure that at the end of the day, you’re wowed and delighted. We approached some of the “heroes on headsets” at Chase Bank so that they can tell us a little something about what they do every day #CSWeek2015.

Faith Mutua, Customer Service, CSWeek2015

Q1. What’s your name?

Faith Mutua.

Q2. What’s your role in Customer Experience?

Channel experience office – Inbound.

Q3. What do you love about being a part of the Customer Experience team?

The appreciation received from clients when you achieve what matters most to them no matter how small it is.

Q4. What has being part of the Customer Experience team taught you so far?​​

It has taught me patience and importance of team work.

Q5. What’s your favorite superhero character, why?

Catwoman. I Just love her characters.

Q6. Send a shout out to of your favorite customers?

Bertha Apondi.

Q7. From a personal level, what more do you think can be done to improve the experience a customer has with a brand so that they can be left wow’ed and delighted?  


Going an extra mile for our clients by always having the willingness to assist with other issues that client might be experiencing and always appreciating them.

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Always sharing stupendous tidbits. Lifestyle blogger. Sucker for content that builds. Aiming to inspire, impact or influence someone.

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