It’s exciting when we take a moment to celebrate the people who take the bullet for us every other day, our unsung heroes. The people who are on the front-line of our businesses, which is almost like a battle field. They’re always ready for what comes their way, because you never know, it could be an irate customer, a disgruntled customer, or an unsatisfied customer. On good days, it could be an entertaining customer, a happy customer or a satisfied customer.
Being in the service industry means that people expect you to deliver exceptionally on the products and services that you’ve promised. But besides just delivering the product or service, there are those unsaid things that as a customer you expect to encounter during your interactions with the people on the other side of the desk. During this #CSWeek2015, we will go through the things that people in Customer Service do with the aim of Delighting & Wowing their customers, but might just go unnoticed.
They Embrace Feedback.
“No matter how good you think you are as a leader, my goodness, the people around you will have all kinds of ideas for how you can get better. So for me, the most fundamental thing about leadership is to have the humility to continue to get feedback and to try to get better – because your job is to try to help everybody else get better.” ~ Jim Yong Kim
Activity: #ChaseALittleActOfKindness, create an environment where you can receive feedback from your team mates. Ask them what they think of your work; what you can do better; or what’s working and what’s not working. See how you can use the feedback to improve yourself and in turn, your relationships and your performance.