Customer Service Week, CSWeek2015

Customer Experience, Customer Service Week 2015

DAY 3: Great Team Work #CSWeek2015

7 Oct , 2015  

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It’s exciting when we take a moment to celebrate the people who take the bullet for us every other day, our unsung heroes.  The people who are on the front-line of our businesses, which is almost like a battle field. They’re always ready for what comes their way, because you never know, it could be an irate customer, a disgruntled customer, or an unsatisfied customer. On good days, it could be an entertaining customer, a happy customer or a satisfied customer.

Being in the service industry means that people expect you to deliver exceptionally on the products and services that you’ve promised. But besides just delivering the product or service, there are those unsaid things that as a customer you expect to encounter during your interactions with the people on the other side of the desk. During this #CSWeek2015, we will go through the things that people in Customer Service do with the aim of Delighting & Wowing their customers, but might just go unnoticed.

Customer Service Week, CSWeek2015

They are great at TEAM WORK.

  • They will ensure that they own the customer from end to end, to help them achieve what matters to them. Meaning that they will work with other individuals and departments within the organization to ensure that an issue you raise has been looked into and resolved.

Customer service is not a one man show, because you need others in order to make things happen. Therefore in many cases, you’ll find that the customer experience team is one of the most youthful, energetic and social department. When you visit a branch, they greet you with a smile, and when you share with them your dilemma, they take it upon themselves to ensure that whatever it is, they will have you covered.

“In order to become a leading home run hitter, a batter must be surrounded by good hitters, otherwise, the pitchers will ‘pitch around’ him. Likewise, many successful people became that way from being on a good team.” Laing Burns Jr.

Diaspora Team

Diaspora Team

Contact Centre Team

Part of the Contact Centre Team

HR, Talent & OD

Talent & OD Team

Karen Branch

Karen Branch Team

Activity: #ChaseALittleActOfKindness, appreciate the people that you share with your vision and work towards it together. Take a moment and tell them ‘Thank You’ in your special way for enabling you to work seamlessly through your daily tasks and projects.

Happy Customer Service Week!

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Always sharing stupendous tidbits. Lifestyle blogger. Sucker for content that builds. Aiming to inspire, impact or influence someone.

2 Responses

  1. […] #ChaseALittleActOfKindness, create an environment where you can receive feedback from your team mates. Ask them what they think of your work; what you can do better; or what’s working and […]

  2. This was so cool and an innovative initiative!!
    Have an awesome “Customer Service Week/Month”.
    Folks please lets always remember that CLIENT is always KING! “WOW-ing” both our Chase Internal and external customers should be an everyday Chase Habit…as it really seriously pays off in the long run. ‘

    This is a great insight from Virgin Atlantic Group Founder Sir Branson….let’s use our imagination as we serve our clients daily.

    Apple’s Customer Service steps

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