It’s exciting when we take a moment to celebrate the people who take the bullet for us every other day, our unsung heroes. The people who are on the front-line of our businesses, which is almost like a battle field. They’re always ready for what comes their way, because you never know, it could be an irate customer, a disgruntled customer, or an unsatisfied customer. On good days, it could be an entertaining customer, a happy customer or a satisfied customer.
Being in the service industry means that people expect you to deliver exceptionally on the products and services that you’ve promised. But besides just delivering the product or service, there are those unsaid things that as a customer you expect to encounter during your interactions with the people on the other side of the desk. During this #CSWeek2015, we will go through the things that people in Customer Service do with the aim of Delighting & Wowing their customers, but might just go unnoticed.
They are great at TEAM WORK.
Customer service is not a one man show, because you need others in order to make things happen. Therefore in many cases, you’ll find that the customer experience team is one of the most youthful, energetic and social department. When you visit a branch, they greet you with a smile, and when you share with them your dilemma, they take it upon themselves to ensure that whatever it is, they will have you covered.
“In order to become a leading home run hitter, a batter must be surrounded by good hitters, otherwise, the pitchers will ‘pitch around’ him. Likewise, many successful people became that way from being on a good team.” Laing Burns Jr.
Activity: #ChaseALittleActOfKindness, appreciate the people that you share with your vision and work towards it together. Take a moment and tell them ‘Thank You’ in your special way for enabling you to work seamlessly through your daily tasks and projects.
Happy Customer Service Week!