As we continue to make strides in enhancing security access across ATM card payment platforms and mobile and internet banking systems, we would like to remind you to remain vigilant. Below are some measures you can take to safeguard your ATM card.
- Ensure that your card is an EMV Chip & PIN. This is because you’ll enjoy greater security when making purchases at a chip-enabled terminal since the chip provides better protection against counterfeit fraud. Chip technology is already used in over 130 countries around the world, so you’ll enjoy greater acceptance when traveling internationally.
A chip card is a standard-size plastic debit or credit card that contains an embedded microchip as well as the traditional magnetic stripe. The chip encrypts information to increase data security when making transactions at a chip-enabled terminal.
- Ensure that your PIN and security information are kept private and only know to you and you alone. Below are some of the way you can ensure that you;
- Memorize your PIN, do not write it on your card or keep the details in your phone, wallet or purse.
- Be aware of your surroundings when using at ATM, especially at night. Consider having someone accompany you to the ATM when you make transactions after dark.
- Consider using another machine or coming back later if you notice something suspicious or uneasy.
- Stand squarely in front of the machine to keep your transaction as private as possible when using an ATM.
- Shield your PIN entry with your hand for greater privacy. When waiting to use an ATM, please respect the privacy of those using the machine.
- Consider canceling your transaction, pocketing your card and leaving if you notice anything suspicious while using your ATM.
- Always take your receipt with you at the conclusion of every transaction to assure your privacy.
- If a machine retains your card, do not leave the site without notifying your bank. Never accept help from a stranger; call your bank.
- Take care of your ATM debit card. Know where it is at all times; if you lose it, report it as soon as possible.
- Always ensure that you log on via secure internet connection. Check the website you have accessed is also secure (look for a padlock image and HTTPS extension in the URL/Web address).
- If your account information has been obtained by a cyber-criminal, immediately notify all your financial service provider.
- It is advisable not to negotiate, either online or in person with cyber-criminals. Immediately report the incident. In many cases, the information that has been obtained cannot be used to perform transactions on a customer’s account.
You’re better safe than sorry. For more information, Call: 0730 175 000, 0709 800 000 | Whatsapp: 0773 758 196 | Tweet:@ChaseBankKenya | Email: email@example.com
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